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FAQ

FAQ

Which is the nearest Airport?

The nearest Airport is İzmir Adnan Menderes Airport.

The Airport is 55 km from the Resort and around 45 minutes drive.

What is the best way to get to Resort?

The best way to get to the Resort is either to take a taxi from Airport or organize directly with the Hotel the transfer with extra charge.

What is the nearest city? How can I get there?

Özdere is located 4km from the Resort. Kuşadası is located 45km from the Resort. To get there you can use the city bus called Dolmuş for a small price. The schedules depend on the Season. Another option is to go by taxi or if you wish to rent-a-car at the hotel.

What is Check-In/Check-Out time?

Check-In starts from 14:00. Check-Out is until 12:00.

You may extend your check-out time for an additional charge in case there is availability at the Hotel.

Does the rooms have hairdryer?

All our rooms are equipped with hairdryer.

Does the rooms have air conditioned?

All our Rooms have Air Conditioned. In Club Rooms (individual) and in Main Building (Central).

Is there a safety box available?

All our rooms have safety box with extra charge.

Do you have non-smoking rooms?

We have non-smoking rooms upon request.

Do you have rooms for disabled guests?

We have rooms for disabled guests only in Main Building.

Is there Wi-Fi connection?

Wi-fi is available.

What is All Inclusive?

All Inclusive means that Food and Beverage are included in rate.

For complete details about what is included please check detailed Concept (hyperlink to downloads)

Do you have rooms with twin bed?

Only Main Building Rooms have twin beds. All Garden villas have french bed.

Where to make currency exchange?

Currency exchange can be made at Hotel Reception.

Are credit cards accepted?

Maestro cards, Visa, Mastercard and Diners Club.

Are high chairs for children available?

We have high chairs available in our Restaurants.

Is there babycots at the Hotel?

We provide babycots for our guests rooms.

Is there a babysitting service available?

We have babysitting service for an additional cost and reservation in advance.

What is the pet policy?

Pets are not allowed.

Do you have Room Service?

We have Room Service 24 hours a day with extra charge.

What type of food is served in Main Restaurant?

In our Main Restaurants we have a diverse choice of International Cuisine, Vegetarian dishes, kids corner

Is there Parking Places in the hotel?

There is on site free parking.

Is there any shopping area near hotel?

At the Hotel you may find a Shopping Area

What voltage do you use in Türkiye?

The electricity voltage in Türkiye is at 220 volts. Adaptors are available in the markets upon request.

What is the VAT refund system in Türkiye?

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms for completion and will assist you.

Do you have a tour desk where I can book excursions during my stay?

At the Hotel there any many Agencies representatives where you can book your excursions.

Is a doctor available at the hotel?

At the Hotel we have a doctor office.

How far is the nearest hospital to the hotel?

38 km away from the hotel. İt takes 25 minutes by taxi.

Can baggage be stored at the hotel?

You can keep your luggage in our luggage room until your departure

What is the weather like at different times of the year?

As a general guideline, the weather in Türkiye is warm all year round. The hot season is from April to September, when temperatures reach their highest. The rainy season is between October and November although it does not rain every day and usually the rain only lasts for an hour or so in the evening

What should I wear in Türkiye?

Turkish people are quite modern. Conservative dress is not needed. Shorts and sleeveless vests cannot be worn to visit a temple.